Proof of ownership and ID (why we ask)
For residential and vehicle lockouts, we need proof of occupancy or ownership (photo ID and a matching address on a bill, lease, registration or title). It’s the right way to protect you, the property and our technicians. If documents are inside the property, we’ll work with law enforcement or a landlord when appropriate.
Pricing clarity (no surprises)
Emergencies are stressful. Pricing shouldn’t be. Your estimate lists labour, parts, and any programming or rekeying steps, so you know what you’re approving. If we uncover hidden damage, very common after a forced entry or a failed DIY attempt—we stop, show you photos, and agree on the next step before continuing.